F. A. Q.
Must I notify my insurance company?
A: The insured must notify their insurance company, not the claimants. It is a good idea to contact your insurance company even if you are the claimant. Your insurance company is always there for you, if needed. If you are more comfortable using your insurance, by all means, call them. The insurance company involved does need to be notified. They require that they have the opportunity to inspect the damage before any repairs are made.
Do I have the right to choose the autobody shop to repair my car?
A. Yes, you select the shop you are comfortable with to repair your car and not allow the insurer or other third party to choose for you. Leave your car or have it towed if it is unsafe to drive. Notify your insurance agent or company.
Who pays the repair bills?
A: As the vehicle owner, you are responsible for the bill and must arrange for payment to the shop for the repairs before we can release the vehicle back to you. Your insurance policy states they will pay less any deductible or depreciation. The insurance company may opt to pay us directly, but ultimately you are still responsible.
What forms of payment do you accept?
A: We accept Visa, Mastercard and Discover. We also accept cash, checks and bank checks. If the insurance company has issued you a check, the easiest and most convenient way to pay is simply just bring us that check. Please note...ALL credit card transactions will require a 3% processing fee be added to the final bill. Check, cash, or debit card transactions will not incur any additional fees. Checks should be made out to Rusk Bros. Body Shop.
Do I need to get more than one estimate?
A: No, Ohio law requires only one estimate. Some insurance companies might ask you to get more than one, but it is not necessary.
Do I need to schedule an appointment for an estimate?
A: We always do our best to accommodate unscheduled walk-in estimate (subject to staff availability). Please let us know if you have received or will be receiving an estimate from the insurance company, as this may save you the trouble of having to come in and have us write an estimate for you. We can usually work with an insurance estimate to begin repairs.
Do you work with my insurance carrier?
A: We currently work with all insurance carriers EXCEPT Progressive Insurance. Feel free to contact us for further questions or details.
F. A. Q s continued
Is there a charge for a written estimate?
A: No, not unless there are special circumstances or an older vehicle. .
How long will it take to repair my vehicle?
A: Because each repair situation is different there isn’t a standard time period to make repairs. The time to repair is based on the extent of damage, availability of parts and the insurance timeliness. We can only estimate a time of completion and will notify you if additional damage is found that may require more time to repair.
Can you match the paint of my vehicle?
A: Yes. The paint code from the manufacturer on your vehicle provides us with a formula to mix the paint for your car. We are constantly updating our equipment and training to ensure we have every advantage at our disposal. Note: The chemical make up of some auto paints can allow the color to fade and the surface to dull over time, in these situations it can make it very difficult for anyone to match. Blending into the adjacent panel typically eliminates a color match condition.
Is there a warranty on the repairs on my vehicle?
A: Rusk Bros. Body Shop offers a limited lifetime warranty on paint and workmanship. Parts typically come with a one-year manufacturers' warranty. Depending on the circumstance, labor might not be warrantied due to a defective part. Contact Rusk Bros. for further details.
If there is a problem with the repairs, whom should I contact?
A: Please contact us if you feel you have a problem with a repair that was completed at our shop. We would need to inspect the vehicle to determine if the issue is warrantied.